Refund policy
Refund & Return Policy
At Mirahb, we want you to love your purchase. If you’re not completely satisfied, we’re happy to assist with returns under the conditions below.
Return Window
Returns must be requested within 14 days of receiving your order.
Requests made after 14 days may not be accepted.
Return Eligibility
To qualify for a return, items must:
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Be unused, unworn, and unwashed
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Have all original tags attached
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Be returned in original packaging
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Show no signs of wear, perfume, makeup, deodorant, or damage
Mirahb reserves the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
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Pre-order items
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Sale or discounted items
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Custom or personalized items
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Gift cards
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Items marked Final Sale
Pre-Orders
All pre-order purchases are final sale and cannot be cancelled or refunded once the order is placed.
Pre-order delivery timelines are estimates and may change due to production or shipping delays.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Original shipping fees are non-refundable.
Mirahb is not responsible for lost return shipments, so we recommend using a tracked shipping service.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Processing may take 5–10 business days
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If the return does not meet our policy conditions, the item may be sent back to the customer
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue.
Return Requests
To start a return, contact us at:
Email: info@mirahb.com
Please include your order number and reason for return.
Returns sent without approval may not be accepted.